Customer Journey

Deliver personalized and timely communications to customers through their preferred channels

Today’s customers demand personalized, relevant, and timely communications that are accessible through the channels of their choice. However, companies operating in highly regulated industries may find this challenging due to operational silos, rapidly evolving regulations, and an overall lack of time and resources.

Why Choose Us?

Our customer journey solution, powered by Quadient, integrates with core systems, helping companies create a nimble, effective, and unified omni-channel customer communications infrastructure. Users can quickly create, approve, and deliver omni-channel communications from a single platform. By streamlining processes through a single solution, users are empowered to drive efficiency, improve the customer experience, and deliver measurable results.

Our customer journey solution delivers the following benefits:

Omni-Channel Delivery

Engage customers through their preferred channels including SMS, email, print, web, and mobile apps.

Personalized, Dynamic Messaging

Deliver relevant, tailored communications powered by AI/ML-driven insights.

End-to-End Security

Protect sensitive data with secure interfaces and compliance with industry regulations.

Seamless Integration

Easily connect with ERP, CRM, and core systems for real-time, consistent messaging.

Self-Managed Flexibility

Empower teams to create, approve, and distribute communications without IT bottlenecks.

Data-Driven Results

Leverage built-in analytics and reporting to track engagement and optimize communication strategies.

Unified and Personalized

Here's the Workflow

Deliver personalized, consistent communications across every channel with our all-in-one customer journey solution. Maintain full control over messaging while streamlining operations through secure, digital solutions that eliminate the need for outdated, legacy systems.

Our all-in-one customer journey platform simplifies operations by replacing multiple legacy systems with a unified solution.

Communications Design

Craft compelling, brand-aligned communications that engage and inform.

Tailored Messaging

Deliver personalized, data-driven messages that resonate with each customer.

Omnichannel Reach

Seamlessly connect with customers across print, digital, mobile, and email channels.

Secure Interface

Ensure every interaction is protected with industry-leading security and compliance.

Business Intelligence

Leverage real-time analytics to optimize engagement and drive smarter decisions.

A Comprehensive Solution for Secure Communications

Capabilities Overview

Customer Communications

True omni-channel solution: SMS, e-invoicing, print, email, web, and mobile
Dynamic and hybrid communications
Multi-lingual communications
Ad-hoc, direct office communications
Increased security for online purchases via tokenization
AI/ML-assisted content analysis and onboarding

Content Management

Template authoring, asset management, and dynamic approval
Template/platform migration and consolidation; communication archiving
Dynamic presentment via web/mobile
Digital forms and e-signature integration
HTML5 responsive content

Enterprise Architecture

Business Intelligence

Trusted Expertise

0ur Legacy of Security & Innovation

From our origin crafting anti-counterfeit currency for the First Bank of the United States, to today’s cutting-edge payments, digital authentication, and additive manufacturing solutions, security has always defined who we are.

With a heritage that spans centuries and a focus on tomorrow’s innovation, ABCorp is uniquely poised to guide you through the complexities of modern commerce.

230 Years of Expertise

No one knows secure manufacturing and authentication better. And no one has done it longer.

Global Reach & Compliance

With nine locations around the world, we’re trusted by fintechs, financial institutions, healthcare companies, governments, and brands across 120+ countries.

End-to-End Innovation

Our high security, state-of-the art facilities are incubators for innovative payments, authentication, and additive manufacturing solutions.