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Customer Journey
Deliver personalized and timely communications to customers through their preferred channels
Today’s customers demand personalized, relevant, and timely communications that are accessible through the channels of their choice. However, companies operating in highly regulated industries may find this challenging due to operational silos, rapidly evolving regulations, and an overall lack of time and resources.
Why Choose Us?
Our customer journey solution, powered by Quadient, integrates with core systems, helping companies create a nimble, effective, and unified omni-channel customer communications infrastructure. Users can quickly create, approve, and deliver omni-channel communications from a single platform. By streamlining processes through a single solution, users are empowered to drive efficiency, improve the customer experience, and deliver measurable results.
Our customer journey solution delivers the following benefits:
Omni-Channel Delivery
Engage customers through their preferred channels including SMS, email, print, web, and mobile apps.
Personalized, Dynamic Messaging
Deliver relevant, tailored communications powered by AI/ML-driven insights.
End-to-End Security
Protect sensitive data with secure interfaces and compliance with industry regulations.
Seamless Integration
Easily connect with ERP, CRM, and core systems for real-time, consistent messaging.
Self-Managed Flexibility
Empower teams to create, approve, and distribute communications without IT bottlenecks.
Data-Driven Results
Leverage built-in analytics and reporting to track engagement and optimize communication strategies.
SUnified and Personalized
Here's the Workflow
Deliver personalized, consistent communications across every channel with our all-in-one customer journey solution. Maintain full control over messaging while streamlining operations through secure, digital solutions that eliminate the need for outdated, legacy systems.
Our all-in-one customer journey platform simplifies operations by replacing multiple legacy systems with a unified solution.
Communications Design
Craft compelling, brand-aligned communications that engage and inform.
Tailored Messaging
Deliver personalized, data-driven messages that resonate with each customer.
Omnichannel Reach
Seamlessly connect with customers across print, digital, mobile, and email channels.
Secure Interface
Ensure every interaction is protected with industry-leading security and compliance.
Business Intelligence
Leverage real-time analytics to optimize engagement and drive smarter decisions.
A Comprehensive Solution for Secure Communications
Capabilities Overview
Customer Communications
- True omni-channel solution: SMS, e-invoicing, print, email, web, and mobile
- Dynamic and hybrid communications
- Multi-lingual communications
- Ad-hoc, direct office communications
- Increased security for online purchases via tokenization
- AI/ML-assisted content analysis and onboarding
Content Management
- Template authoring, asset management, and dynamic approval
- Template/platform migration and consolidation; communication archiving
- Dynamic presentment via web/mobile
- Digital forms and e-signature integration
- HTML5 responsive content
Enterprise Architecture
- ERP, shop floor, and CRM integration
- Data warehousing, master data, and centralized analytics
- Service blueprinting and customer journey mapping
- Bespoke solutions architecture
Business Intelligence
- Data-driven decision making
- On-demand KPI monitoring and dashboards
- Customized reporting
- Service desk integration
- Business process automation
